Privacy Policy

Privacy Policy for The Derma Den

Last updated: 27th Nov 2025

The Derma Den ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name

Email address

Phone number

Appointment details

Treatment preferences

Any information you submit via our contact forms or booking system

b) Technical & Usage Data

IP address

Browser type and version

Pages visited and time spent on the site

Cookies and tracking data

2. How We Use Your Information

We use your information to:

Process and manage bookings
Respond to enquiries
Provide treatments and customer support
Send appointment reminders or updates
Improve our services and website
Comply with legal obligations

We will only use your information where we have a lawful basis, such as consent, contract, or legitimate interest.

3. How We Store and Protect Your Data

We take reasonable technical and organisational measures to safeguard your data.
Personal information is stored securely and only accessed by authorised personnel.

We do not store payment card details on our website.

4. Sharing Your Information

We will not sell or share your information with third parties except:

Service providers that help us run our business (e.g., booking platforms, email systems)

Legal authorities, if required by law

All third parties we work with are required to keep your information secure.

5. Cookies

Our website may use cookies to:

Improve user experience
Track website performance
Enable features such as booking forms
You can control cookies through your browser settings.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Object to processing
Request data portability
To exercise any of these rights, contact us using the details below.

7. Retention of Your Data

We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for their privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact:

The Derma Den
Email: thedermaden.ne@gmail.com

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.